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Revamp Your CX By Restructuring Your Strategies In The Digital Ecosystem

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Our Partners

Omni Channel CX Partner

Conversational AI Partner

Silver Partners

9th DCX Confex & Awards 2024

offer a platform for industry leaders to showcase best practices in CX transformation amidst adversity. Participants will also explore leveraging AI and technological advancements to deliver superior customer experiences and gain a competitive edge. Join us to discover innovative solutions for crafting impactful CX strategies in an ever-evolving landscape.

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Our Industry Speakers Lineup

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Who should attend?

CXOs, VPs, Directors, Heads, GMs & Executives of:

Technology (CIO, CTO, CDO)

Customer Experience

Customer Service

Customer Insights & Analytics

Customer Relations

Customer Operations

Contact Centres

UI / UX

Digital

Innovation

Technology

AI & ML

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Why Attend?

Attending the 9th DCX Confex and Awards 2024 can be beneficial for several reasons:

Networking Opportunities

The event provides a platform to connect with industry professionals, potential clients, and partners, expanding your professional network.

Knowledge Sharing

Attending sessions and workshops can help you stay updated with the latest trends, best practices, and innovations in the industry.

Recognition and Awards

If you or your company is nominated for an award, attending the event gives you the chance to receive recognition for your achievements.

Business Development

The event can lead to potential business opportunities, collaborations, and partnerships that can benefit your company.

Personal and Professional Growth

Engaging with industry leaders and experts can inspire new ideas, strategies, and perspectives, fostering your personal and professional growth.

Industry Focus

Retail

Hospitality

Banking

E-commerce

Telecommunications

Airlines

Automotive

Food and Beverage

Subscription Services

Healthcare

Insurance

Entertainment

Real Estate

Financial Services

FMCG

Partners

Our Partners

Omni Channel CX Partner

Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.

The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).

Conversational AI Partner

Convin is an AI-powered conversation intelligence platform that transforms customer-facing conversations such as sales, support, and collections into actionable insights, enhancing business outcomes. Convin was founded in 2021 by four IIT-Delhi alumni with one clear vision: to help B2C brands 10X their business output through customer interactions. Enterprises leverage Convin to improve agent performance, enhance customer satisfaction, and elevate their bottom line, making it an indispensable frontline tool.

Silver Partner

Contiinex is a speech AI platform that helps drive productivity & automation for the BFSI, Healthcare, Securities & Contact Center’s workforce. It comes with a proprietary Speech to text engine with industry specific process centric LLMs. Contiinex can be deployed on customer private cloud instance safeguarding all their PII sensitive data and comes with all leading platform plug-ins to engage with the enterprise environment.

Key Value of Contiinex:

  • Cost saving of upto 36% in first year of deployment in P&L of contact center.
  • 100% data security as it operates on the private cloud of customer.
  • Easy to deploy with available plug ins.
Silver Partner

With a presence serving over 500 clients worldwide, Haloocom delivers a comprehensive Enterprise Telecom Solution designed to meet all your communication needs. Whether you're seeking powerful Contact Center Software, an integrated Unified Communication Platform, Omni-Channel Solutions, or the innovative HEXA Multilingual AI Voice Bot, we have the tools to elevate your customer experience.

HEXA, our next-generation Multilingual AI Voice Bot—affectionately known as "AI-gent"—is a game-changing solution that empowers companies to engage with their global customer base more effectively. With real-time, accurate, and personalized voice interactions in any language, HEXA ensures that your customers can communicate in their preferred language, enhancing both customer satisfaction and operational efficiency.

This advanced technology makes HEXA an essential tool for businesses dealing with high-volume, international communications, enabling seamless, scalable support across borders. Whether it’s a local inquiry or a global request, HEXA helps your team deliver superior service—every time, in every language.

Silver Partner

Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations.

ISO 27001 and CERT-IN certifications vouch for Acefone's security. With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success. Acefone's wide range of offerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations. Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more. It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.

Our Awards

Organisational Categories:

Best CX Strategy of the Year

Best Contact Centre of the Year

Best Organisation in Customer Satisfaction

Best use of Customer Insight & Feedback

Impactful CX Strategy in Crisis

Best use of Technology in CX

Best use of Omnichannel in CX

Best Customer Retention Strategy

Digital CX Strategy of the Year

Best use of Data Analysis in CX

Digital CX Organisation of the Year

Digital CX Team of the Year

CX Vendor of the Year

Individual Categories:

Best CX Leader of the Year

CX Professional of the Year

Young CX Leader of the year

Women CX Leader of the year

CX Star of the Year

Our Pricing

Standard Price


15,000

+ GST

Valid Till: 11th December, 2024

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1st Early Bird


10,000

+ GST

Valid Till: 11th October, 2024

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2nd Early Bird


12,500

+ GST

Valid Till: 11th November, 2024

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Award Nomination


Price Depends on Award Category

Valid Till: 06th December, 2024

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Our Venue

venue venue

Novotel Mumbai International Airport

Entrance no 3, CTS 1359, Andheri - Kurla Rd, next to Airport Metro Station, Bori Colony, Marol, Andheri East, Mumbai, Maharashtra 400059