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10th DCX Confex & Awards 2025 Registration tickets are back on sale. Register now.

CX

#

Gain Skills Business Media in Association with

salesforce

Presents

Revamp Your CX By Restructuring Your Strategies In The Digital Ecosystem

23rd April, 2025

#DCXConfex2025

884+

Unique Company

1,359+

Delegates

Partners

Our Partners

Presenting Partner

Platinum Partner

Gold Partner

Silver Partner

Networking Partner

DCX

10th DCX Confex & Awards 2025

is a premier platform for senior executives and thought leaders in digital and customer experience (CX) to explore the evolving landscape of CX management. As organizations face unprecedented challenges—from rapid technological advancements to shifting customer expectations—this event will focus on innovative strategies that enhance customer engagement and business success

Register Now

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Our Industry Experts Lineup

Chander Shekhar

Regional Sales Director- Cloud Specialist Team

Salesforce

Aditya Dhingra

Director, Solution Engineering, Salesforce

Salesforce

Indranil Mukherjee

Deputy Vice President & Head-Customer Experience

PVR Limited

Vikram Singh

Digital Marketing Head

ITC Hotels

Sandeep Singh Sachdeva

Customer & Seller Experience - Head

Snapdeal

Manish Panjwani

CTO

Shriram Automall

Aakash Kathuria

Associate Vice President - Global Pricing & New Customer Growth

Lenskart

Rahul Rajpal

VP Customer Experience, Global operations

Aspire

Sameer Gupta

Head – Digital & Transformation PMO

Hero FinCorp

Krishma Mehra

Director, Customer Experience

MilkBasket

Kapil Mehrotra

Group CTO

Dhanuka Agritech

Ashish Nijhara

CTO

Acefone

Megha Jaggi

Vice President – Digital Platform Management

Bharti Axa Life Insurance

Swami Mehra

Head of Customer Experience

DishTV

Irshad Saifi

CDIO

Shardul Amarchand Mangaldas & Co

Dipanwita Ray

HOD - Customer Experience Management

Tata Power - DDL

Daniel Davidson

Head Of Customer Service

DP World

Anjali Dutta

VP - Head of Digital Studio (CX, EX & Brand Ops)

Tech Mahindra

Vivek Bhatia

Executive Vice President Operations

Teleperformance

Chirantan Sharma

Head of Product

FNP (Ferns N Petals)

Ashish Anand

Vice President Digital

BirlaNest

Hitesh Dua

Head of Customer Experience & Operations

Huru

Manish Dua

Senior Vice President of Customer Success & Business Development

MarketsandMarkets

Who Attend?

Who should Attend?

CXO, Presidents, Directors, GMs, Heads & Executives of:

Customer Experience

Customer Relations

Learning & Development

Customer Operations

Contact Centre

Digital

Technology

Consumer Insights and Analytics

Product Development and Innovation

Why Should Attend?

The 10th DCX Confex & Awards 2025 presents a unique opportunity for digital and customer experience leaders to immerse themselves in the evolving landscape of CX management. This event is designed to help you stay ahead of industry trends, connect with peers, and learn from top experts shaping the future of customer experience.

Reasons to Attend

Discover the Latest Platforms and Tools

Explore new technologies like AI, CRMs, and personalization tools to align with evolving customer behaviors. Learn strategies to monetize digital trends and customer preferences.

Identify Solutions for Customer Needs

Find practical tools to enhance customer journeys and satisfaction. Engage in workshops to solve common CX challenges like churn and omnichannel engagement.

Gain Insights from Industry Thought Leaders

Hear from CXOs and experts on future trends like predictive analytics and hyper-personalization. Participate in thought-provoking discussions on CX innovations and best practices.

Prepare for the Next New Normal

Learn how top companies adapt to post-pandemic changes with agile strategies Get insights into managing hybrid work models and aligning employee and customer experiences.

Expand Your Network and Collaborate

Connect with industry peers, vendors, and thought leaders for partnerships Build relationships that foster long-term growth and innovation.

Our Partners

Presenting Partner

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, voice, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer 360 is an integrated CRM platform, powered by AI, that unites marketing, sales, commerce, IT and analytics departments.It gives these teams a single, shared view of their customers so they can work together to build lasting, trusted relationships and deliver the personalized experiences their customers expect. Salesforce is committed to a set of core values--trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row.

Platinum Partner

Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal AI architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.

Gold Partner

Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations.

ISO 27001 and CERT-IN certifications vouch for Acefone's security. With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success. Acefone's wide range of offerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations. Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more. It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.

Silver Partner

With a presence serving over 500 clients worldwide, Haloocom delivers a comprehensive Enterprise Telecom Solution designed to meet all your communication needs. Whether you're seeking powerful Contact Center Software, an integrated Unified Communication Platform, Omni-Channel Solutions, or the innovative HEXA Multilingual AI Voice Bot, we have the tools to elevate your customer experience.

HEXA, our next-generation Multilingual AI Voice Bot—affectionately known as "AI-gent"—is a game-changing solution that empowers companies to engage with their global customer base more effectively. With real-time, accurate, and personalized voice interactions in any language, HEXA ensures that your customers can communicate in their preferred language, enhancing both customer satisfaction and operational efficiency.

This advanced technology makes HEXA an essential tool for businesses dealing with high-volume, international communications, enabling seamless, scalable support across borders. Whether it’s a local inquiry or a global request, HEXA helps your team deliver superior service—every time, in every language.

Networking Partner

Guiding your business in a new direction

We are a leading Cloud Contact Center Solution in MEASA. We help successful companies to reach their customers from anywhere with a single interface that brings value in your conversations.

TRUSTED EXPERIENCE,

FORWARD-THINKING SOLUTIONS

The core of our business at Ocube is centered on providing comprehensive outsourcing solutions to enhance your operational efficiency. We believe in nurturing long-term business partnerships, where we listen to your voice and build a blueprint for your business to succeed. Get a team of skilled customer experience professionals to help you deliver excellent customer services to your customers at every touchpoint.

We start by truly listening to your needs and aspirations. Together, we craft a blueprint tailored to your success. Our client engagement model is unique because we walk beside you every step of the way, fostering a partnership built on trust and forward-thinking solutions

Awards

Awards

Pricing

Standard Price

₹ 15,000

+ GST

Valid Till: 23rd April, 2025

1st Early Bird

₹ 10,000

+ GST

Valid Till: 23rd February, 2025

2nd Early Bird

₹ 12,500

+ GST

Valid Till: 23rd March, 2025

Award Nomination

Price Depends on Award Category

Valid Till: 18th April, 2025

Venue

venue venue

Vivanta New Delhi, Dwarka

Service Rd, Sector 21, Dwarka, New Delhi, Delhi, 110075