14th DCX Confex & Awards 2026

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, voice, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer 360 is an integrated CRM platform, powered by AI, that unites marketing, sales, commerce, IT and analytics departments.It gives these teams a single, shared view of their customers so they can work together to build lasting, trusted relationships and deliver the personalized experiences their customers expect. Salesforce is committed to a set of core values--trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row.

To learn more, visit https://www.salesforce.com/

Ikontel Solutions is a leading Communication-as-a-Service (CaaS) provider specializing in scalable and efficient communication solutions for BPO organizations and contact centres. We offer a robust suite of services, including global voice connectivity, enterprise messaging platforms, 1600 number series services, and AI-driven automation technologies designed to optimize high-volume customer interactions.

As a licensed Virtual Network Operator (VNO), we ensure reliable, secure, and scalable infrastructure within a regulated framework. Our solutions empower BPOs to enhance agent productivity and customer engagement with AI-powered voicebots, virtual agents, hybrid models, and intelligent call routing. By leveraging AI speech analytics, predictive/progressive/manual dialling, businesses can streamline their processes and improve agent productivity.

We offer both inbuilt CRM and pre-defined connectors with market leading CRMs integrated with our dialler solution, customized reporting dashboard framework with drag-and-drop facility to slice and dice information giving insights into operational efficiency, helping businesses customize their MIS.

Ikontel is more than just a telecom provider; we are a strategic partner in transforming BPO operations. By integrating AI-driven insights and automation into daily communication processes, we empower businesses to not only meet but exceed customer expectations in today’s digital-first economy.

To learn more, visit https://www.ikontel.com/

Every leader knows that AI matters – but most enterprise AI underdelivers because it's built on siloed, fragmented data. DevRev solves this with Computer, an AI-native platform that serves as your organization's enterprise memory. Computer consolidates and reorganizes data from across your fragmented systems – from CRMs and ticketing tools to emails, chats, and documents – so AI agents can understand context, relationships, and take real action. Unlike passive AI that only reads and summarizes, Computer's agents create, read, update, and delete across your systems of record, unlocking team intelligence at scale. The result? Happier customers, empowered employees, and finally, ROI from AI.

To learn more, visit https://devrev.ai

Ringg.AI is an end-to-end Agentic AI platform that helps businesses automate customer conversations using human-like voice agents. It enables companies to handle inbound and outbound calls across sales, support, operations, and collections without relying on IVR systems.With support for multiple languages, including Hinglish, Ringg’s voice agents can understand, respond, and follow up with customers in real time, while also capturing useful insights from every conversation.

Ringg integrates seamlessly with existing tools and supports workflows across the entire customer journey.

To learn more, visit https://www.ringg.ai

Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations.

ISO 27001 and CERT-IN certifications vouch for Acefone's security. With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success. Acefone's wide range of offerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations. Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more. It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.

To learn more, visit https://www.acefone.com

Trusted by 4000+ brands, SurveySparrow is an experience management platform that brings every customer voice - surveys, reviews, support tickets, and social conversations - into one unified system.

With advanced feedback collection methods like conversational surveys and AI-powered probing that ask smart follow-up questions, feedback becomes more honest, richer, and effortless for customers to share.

Once collected, the built-in analytics help teams move from raw data to clear insights—making analysis simple, yet deep enough to uncover patterns, sentiment shifts, and root causes.

Beyond feedback, SurveySparrow also unifies review management, social listening, and ticket workflows to help teams close the loop faster and improve customer satisfaction in real time.

Leading brands like TATA Digital, Audi, Decathlon, Godrej, and hundreds of others rely on SurveySparrow to improve customer satisfaction, reduce churn, and consistently deliver better customer experiences.

To learn more, visit https://surveysparrow.com/

Gnani.ai is an end-to-end Agentic AI platform that helps enterprises automate every customer interaction across voice, chat, SMS, and email. With proprietary multilingual speech recognition, voice biometrics, and no-code orchestration, Gnani powers intelligent agents that deliver 24/7 customer engagement, collections, and support. Selected by the Government of India to build the country’s first voice-to-voice large language model (LLM), Gnani is trusted by over 200+ enterprises to drive measurable impact, including 60% lower OpEx and 80% first-contact resolution.

To learn more, visit https://gnani.ai/