15th DCX Confex & Awards 2026

Locobuzz is a Unified Customer Experience Management Platform that helps brands deliver seamless, AI-powered interactions across digital touchpoints. With capabilities in social listening, customer response management, and intelligent automation, Locobuzz empowers businesses to turn data into decisions, conversations into conversions, and customers into brand advocates.

Marketing teams gain real-time insights to drive campaigns, while CX teams streamline support and identify patterns that matter. Whether it's lead generation, campaign or crisis management, influencer tracking, or customer care—Locobuzz enables every critical CX function on a single, integrated platform.

Built with AI at its core, Locobuzz makes customer experiences faster, smarter, and more human.

To learn more, visit https://locobuzz.com

C-Zentrix is a specialist in AI powered contact center and customer experience technology offering an omnichannel platform that unifies voice, chat, video, social, email and CRM. Built to simplify customer engagement, it powers predictive dialing, IVR, call routing, and analytics for seamless communication.

Its AI capabilities — including AI voice agents, AI chat agents, AI email agents, live call analytics, post call analytics and sentiment analysis — enable intelligent automation and real-time insights. With CRM solutions for helpdesk CRM and lead management, C-Zentrix boosts efficiency and enhances customer satisfaction. Operating across four continents, it continues to transform CX with next-generation, AI-powered innovation designed for enterprises worldwide.

To learn more, visit https://www.c-zentrix.com/

VISCAP Consultancy Services is an SAP Gold Partner helping organizations modernize their enterprise systems, business processes, and operational capabilities.

The company works across SAP S/4HANA, SAP SuccessFactors, SAP HCM, SAP Customer Experience, SAP Integration Suite,

SAP Business AI & Joule, and the broader SAP ecosystem, delivering consulting, implementation, optimization, integration, AI enablement, and sustained post-go-live support. Where VISCAP differs from most SAP partners is in its cross-domain depth: dedicated practice strength across both the people systems and the revenue systems that scaling enterprises depend on, backed by delivery experience across 13+ countries.

VISCAP partners with organizations that have outgrown fragmented systems, manual workflows, and disconnected business operations. Its consulting approach is built on three commitments: understanding the business before prescribing the solution, aligning technology decisions with real operational priorities, and ensuring that go-live is a starting point and not a finish line.

Across ERP, HR, and customer experience, VISCAP has helped clients improve decision quality, process efficiency, user adoption, and long-term system value. The company has also supported SAP Joule implementations, helping clients introduce AI-enabled workflows within their existing SAP environments in ways that are practical, governed, and scalable. Through our partner solutions partnership, VISCAP additionally enables organizations to bring incentive compensation management into the SAP ecosystem, connected to HR, aligned with sales operations, and governed within the same platform.

VISCAP operates across India and international markets, with an active and growing presence in the GCC and MENA region. The firm partners with organizations that are looking for more than technical execution, those that need a consulting partner with genuine SAP depth, multi-country delivery maturity, and the commercial pragmatism to deliver across geographies and complexity levels without requiring clients to manage multiple vendors.

To learn more, visit https://www.viscap-cs.com/

Vobiz is an AI-native, API-first telephony infrastructure company built for the voice AI era. We give voice AI builders and enterprises the fastest, most reliable way to bring voice AI into production, without the months of integration work legacy telecom stacks usually demand. Purpose-built for voice AI agents, our platform offers instant DID provisioning, low-latency SIP trunking, real-time streaming, real-time call controls, and compliance automation, enabling developers to deploy enterprise-grade voice AI in minutes.

To learn more, visit https://vobiz.ai/

Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations.

ISO 27001 and CERT-IN certifications vouch for Acefone's security. With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success. Acefone's wide range of offerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations. Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more. It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.

To learn more, visit https://www.acefone.com/

Gnani.ai is an end-to-end Agentic AI platform that helps enterprises automate every customer interaction across voice, chat, SMS, and email. With proprietary multilingual speech recognition, voice biometrics, and no-code orchestration, Gnani powers intelligent agents that deliver 24/7 customer engagement, collections, and support. Selected by the Government of India to build the country’s first voice-to-voice large language model (LLM), Gnani is trusted by over 200+ enterprises to drive measurable impact, including 60% lower OpEx and 80% first-contact resolution.

To learn more, visit https://gnani.ai/

Xoxoday is a fast-growing B2B SaaS company that empowers businesses to engage, motivate, and retain employees, channel partners, and customers through rewards, incentives, and loyalty solutions.

To learn more, visit https://www.xoxoday.com/

Futwork is transforming customer support for enterprises in India.

Today, Futwork handles 10 million+ customer conversations a month for India’s leading enterprises such as Amazon, Paytm, BharatPe through omni-channel journeys that include Voice AI, WhatsApp and Human in the loop. Enterprises love Futwork as they help save over 50% in cost while delivering best-in-class customer experience, resulting in higher CSAT and retention.

To learn more, visit https://www.futwork.com/