16th DCX Confex & Awards 2026

Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.

The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).

To learn more, visit https://konnectinsights.com/

C-Zentrix is a specialist in AI powered contact center and customer experience technology offering an omnichannel platform that unifies voice, chat, video, social, email and CRM. Built to simplify customer engagement, it powers predictive dialing, IVR, call routing, and analytics for seamless communication.

Its AI capabilities — including AI voice agents, AI chat agents, AI email agents, live call analytics, post call analytics and sentiment analysis — enable intelligent automation and real-time insights. With CRM solutions for helpdesk CRM and lead management, C-Zentrix boosts efficiency and enhances customer satisfaction. Operating across four continents, it continues to transform CX with next-generation, AI-powered innovation designed for enterprises worldwide.

To learn more, visit https://www.c-zentrix.com/

Gnani.ai is an end-to-end Agentic AI platform that helps enterprises automate every customer interaction across voice, chat, SMS, and email. With proprietary multilingual speech recognition, voice biometrics, and no-code orchestration, Gnani powers intelligent agents that deliver 24/7 customer engagement, collections, and support. Selected by the Government of India to build the country’s first voice-to-voice large language model (LLM), Gnani is trusted by over 200+ enterprises to drive measurable impact, including 60% lower OpEx and 80% first-contact resolution.

To learn more, visit https://gnani.ai/