gs-loader

Gain Skills Business Media in Association with

Presents

Co-Presented By

16th April, 2024

Revamp Your CX By Restructuring Your Strategies In The Digital Ecosystem

image
shape shape

Our Partners

Presenting Partner

Co-Presenting Partner

Powered By Partner

Omnichannel CX Partner

Gold Partners

CX Enablement Partner

Speech AI Partner

Payment Partner

image

Confex & Awards 2024

Consumer behaviour has changed drastically in the past year and a half, especially with the pandemic. People are now more impatient than ever and businesses need to change the way they operate to meet these new demands. Businesses must be agile and adaptable to survive in this new landscape. To stay ahead of the curve, it is essential that you are constantly looking for ways to improve your CX. By taking a closer look at your digital channels and how your customers use them, you can make necessary changes to improve their experience.

5th CX Transformation Confex & Awards 2024 will be an excellent opportunity to network with CX leaders and learn about the latest trends and advancements in customer experience by engaging keynotes, enterprise use-cases, exhibitors' showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations.

Join us to learn about the best CX practices supported by the latest tech-innovations to explore further the world of CX, the major challenges faced by the CX fraternity and help you to rethink and revamp your CX strategies to drive better business outcomes.

Our Industry Experts Lineup

speaker image

Harshni Sreedhar

Director, Partner Alliance

Uniphore

speaker image

Sunny Choudhary

Principal Sales Engineer

Uniphore

speaker image

Rajesh Dogra

Chief Customer Experience Officer

Air India Worldwide

speaker image

Manish Panjwani

Chief Technology Officer

Shriram Automall

speaker image

Nitin Dhingra

Chief Digital Officer (CDO) & Vice President

Hindware Limited

speaker image

Jitendra Bhardwaj

CISO

TATA Advanced Systems Limited

speaker image

Parna Ghosh

President & Group CIO

Uno Minda

speaker image

Aditya Singh

VP, Product Management, Service Cloud

Salesforce India

speaker image

Gaurav Prakash

Regional Business Head

Freshworks

speaker image

Parag Garodia

Chief Customer Experience Officer

Excitel Broadband

speaker image

Irshad Saifi

Director IT and Digitization (CDIO)

Shardul Amarchand Mangaldas & Co

speaker image

Rajnish Virmani

CIO - Advisor

Zoom

speaker image

Vikas Yadav

Vice President (IT)

Livpure

speaker image

Angad Wadia

VP- Operations & Customer Excellence and Head of Strategic Initiatives

Bajaj Capital

speaker image

Aakash Kumar

Vice President User Experience

MakeMyTrip

speaker image

Rohit Relan

Head - customer experience (consumer Business)

Bharti Airtel

speaker image

Aneela Sinha

Vice President (Operations)

Aviva India

speaker image

Monish B Vohra

EVP and Head Operations

SBI Card

speaker image

Anamika Chatterjee

Head Customer Service-Retail Finance

Hero FinCorp

speaker image

Santhosh Reddy

Co-founder & VP-tech

ShakePe

speaker image

Shashi Ranjan

Head Of Customer Experience

Dr Lal PathLabs

speaker image

Vikram Singh

Head Customer Experience

PVR Limited

speaker image

Krishna Kant Mishra

Head Of Information Technology

Subros Limited

speaker image

Neeraja Sharma

Head Customer Service and Operations, Sleep and Respiratory Care Philips

Philips

speaker image

Rajesh Bhardwaj

Head of Operations Control

Medanta

speaker image

Sahil Sethi

Director of Customer Loyalty

JW Marriott

speaker image

Rajesh Yadav

Deputy Director Contact Center Partner Operations

Myntra

speaker image

Dipanwita Ray

Head Customer Experience and Services

Tata Power-DDL

Who Should Attend?

VPs/Directors/Heads of Customer Experience

VPs/Directors/Heads Customer Relations

VPs/Directors/Heads Customer Operations

Contact Centre Heads

Heads of Product Development and Innovation

Heads of UX

Chief Digital Heads

Chief Digital Heads

Chief Marketing Heads

Heads of Consumer Insights and Analytics

Industry Focus

icon

BFSI

icon

Food & Beverages

icon

Consumer Packaged Goods

icon

Automobiles

icon

Telecom

icon

Entertainment

icon

Chemical

icon

Real Estate

icon

Logistics and Supply Chain

icon

Ecommerce

icon

Retail

icon

Pharma

icon

Hospitality

Why you should attend?

1.

Discover the latest platforms and applications to help you monetize new digital customer behaviour

2.

Grab the best opportunities to help you find the apt solutions to cater to your customer's needs

3.

Get access to thought provoking sessions by the industry's top futurists and thought leaders

4.

Learn from the leaders how they are preparing their organizations for the next new normal

5.

This is the best platform to expand your community by networking and collaborating with industry peers

Our Partners

Presenting Partner

Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal AI architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.

Learn More

Co-Presenting Partner

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, voice, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer 360 is an integrated CRM platform, powered by AI, that unites marketing, sales, commerce, IT and analytics departments.It gives these teams a single, shared view of their customers so they can work together to build lasting, trusted relationships and deliver the personalized experiences their customers expect. Salesforce is committed to a set of core values--trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row.

Learn More

Co-Powered By Partner

Freshworks provides innovative customer and employee engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks has 3,100+ dedicated team members serving our customers throughout the world.

Learn More

Omnichannel CX Partner

Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.

The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).

Learn More

Gold Partner

ShakePe is India’s leading gifting and rewards solutions partner for large enterprises. Our wide range of digital gifting & rewarding solutions suite help businesses deploy and manage gifting/ incentive programs for both their internal and external stakeholders like employees, channel partners or final consumers.

Our clients are spread across industries like Pharmaceuticals, Retail, Telecom, Agritech, FMCG etc. We have managed to enhance and optimize customer loyalty and brand image for these clients with digital products that involve different interactive martech and fintech solutions.

As a philosophy, ShakePe believes in delivering tech driven simple but effective solutions that solve genuine problems for clients.

Learn More

Gold Partner

Trejhara is a group company of Aurionpro Solutions Limited. It is a public listed technology product and solutions provider that helps enterprises to accelerate digital innovation, securely and efficiently.

Interact Suite drives end-to-end digital transformation to enhance Customer Experience and Customer Communication with Interactive Technology. An advanced customer communication product suite has the ability to create all forms of customer communication and its delivery across print, email, mobile, and web.

Interact Suite’s 4 key offerings

  • Interact CX
  • Interact AV
  • Interact DX
  • Interact DM
Learn More

Gold Partner

Founded in 2014, SquadStack is India’s most trusted contact centre outsourcing partner. Unlike traditional body shops, they are a technology and data-driven alternative to conventional telecalling setups, combining ‘People’, ‘Systems’ & ‘Knowledge’ to enable leading businesses to scale with enhanced flexibility, improved conversions, reduced CAC, and rich, actionable insights. SquadStack’s community of telecallers connects with 300K+ leads every day for top businesses like AngelOne, Bajaj Finserv, Eureka Forbes, Kotak Securities, Redbus, Delhivery, Moneyview, InCred, etc.

Learn More

CX Enablement Partner

Maxicus, a KocharTech company, derives the name from our goal of Maximizing Customer Experience. At Maxicus, we help brands in the space of customer engagement using the power & experience of people & technology. With 5000+ team members spread across 5 cities. We serve Fortune 50 brands and 6 of the top 10 unicorns with over 20+ years of experience.

Specialised in crafting effective one-to-one customer journeys, promote efficient back-office & tech support, enable virtual commerce, and offer best-in-class data annotation services.

Our expertise in leveraging digital technology, combined with a deep understanding of consumer behaviour, makes us perfectly poised to build scalable solutions for all business needs!

  • Customer Lifecycle Management
  • Revenue Growth
  • Phygital Video-commerce
  • Online Reputation Management
  • Tech Support
  • Content & Cataloging
  • Back Office Support
Learn More

Speech AI Partner

Contiinex is a speech AI platform that helps drive productivity & automation for the BFSI, Healthcare, Securities & Contact Center’s workforce. It comes with a proprietary Speech to text engine with industry specific process centric LLMs. Contiinex can be deployed on customer private cloud instance safeguarding all their PII sensitive data and comes with all leading platform plug-ins to engage with the enterprise environment.

Key Value of Contiinex:

  • Cost saving of upto 36% in first year of deployment in P&L of contact center.
  • 100% data security as it operates on the private cloud of customer.
  • Easy to deploy with available plug ins.
Learn More

Payment Partner

Payomatix Technologies is a fintech company which provides cashier services and white label solutions. Our network includes all the big players of payment industry in India. We provide multiple PSPs via a single API eliminating the downtime issue with our intelligent payment routing system. Our white label solutions are seamless, easy to integrate and budget friendly and great customer & technical support.

Learn More

Awards

Pricing

1st Early Bird

10,000

+ GST

Valid Till: 16th February, 2024

2nd Early Bird

12,500

+ GST

Valid Till: 16th March, 2024

Standard Price

15,000

+ GST

Valid Till: 16th April, 2024

Award Nomination

Price Depends on Award Category

Valid Till: 11th April, 2024

Venue

venue venue

Vivanta New Delhi, Dwarka

Service Rd, Sector 21, Dwarka, New Delhi, Delhi, 110075