Partners
Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.
The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).
To learn more, visit: https://konnectinsights.com
Convin is an AI-powered conversation intelligence platform that transforms customer-facing conversations such as sales, support, and collections into actionable insights, enhancing business outcomes. Convin was founded in 2021 by four IIT-Delhi alumni with one clear vision: to help B2C brands 10X their business output through customer interactions. Enterprises leverage Convin to improve agent performance, enhance customer satisfaction, and elevate their bottom line, making it an indispensable frontline tool.
To learn more, visit: https://convin.ai
“EbixCash Global Services (EGS) is recognized amongst the first independent customer retention and customer response organizations in India. We are today India’s leading Digital IT & BPM services provider.
We leverage our three decades of experience in analysing and enhancing the customer journey to provide successful digital transformation solutions that continuously adapt and evolve to meet the changing needs of the market and our clients. As an agile partner, we manage crucial customer processes such as initial contact, on boarding, scheduling, renewals, and emergency response systems, seamlessly integrating channels through voice, chat, email, and social media to deliver an impactful customer experience. Our presence in 13 key locations in India, with the recent addition of multiple strategic centres across India, is symbolic of our consistent growth.
To learn more, visit: https://www.ebixcashglobalservices.com
Contiinex is a speech AI platform that helps drive productivity & automation for the BFSI, Healthcare, Securities & Contact Center’s workforce. It comes with a proprietary Speech to text engine with industry specific process centric LLMs. Contiinex can be deployed on customer private cloud instance safeguarding all their PII sensitive data and comes with all leading platform plug-ins to engage with the enterprise environment.
Key Value of Contiinex:
To learn more, visit: https://contiinex.com
With a presence serving over 500 clients worldwide, Haloocom delivers a comprehensive Enterprise Telecom Solution designed to meet all your communication needs. Whether you're seeking powerful Contact Center Software, an integrated Unified Communication Platform, Omni-Channel Solutions, or the innovative HEXA Multilingual AI Voice Bot, we have the tools to elevate your customer experience.
HEXA, our next-generation Multilingual AI Voice Bot—affectionately known as "AI-gent"—is a game-changing solution that empowers companies to engage with their global customer base more effectively. With real-time, accurate, and personalized voice interactions in any language, HEXA ensures that your customers can communicate in their preferred language, enhancing both customer satisfaction and operational efficiency.
This advanced technology makes HEXA an essential tool for businesses dealing with high-volume, international communications, enabling seamless, scalable support across borders. Whether it’s a local inquiry or a global request, HEXA helps your team deliver superior service—every time, in every language.
To learn more, visit: https://haloocom.com/hexa/
Acefone is a cloud-based communication platform for businesses with powerful products, including Interactions Hub, Contact Center Studio, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations.
ISO 27001 and CERT-IN certifications vouch for Acefone's security. With 99.95% uptime guarantee, Acefone offers enhanced productivity, high-quality business communication for sales and customer success. Acefone's wide range of offerings enables businesses to optimize their communication infrastructure, increase productivity, and enhance customer experiences irrespective of their geographical locations. Its intuitive dashboard filled with insights provides rich features including omnichannel interactions, mobile CLI, interactive voice response (IVR), auto-dialer , campaign management, and more. It allows organizations to manage inbound and outbound calls, as well as other channels such as WhatsApp, chat, and SMS - all from a single platform.
To learn more, visit: https://www.acefone.com
ZEX PR WIRE ® is a Press Release Distribution SAAS platform, that syndicates press release content to Tier 1,2 & 3 media outlets globally. ZEX PR WIRE ® has partnered with more than 500+ Media outlets. ZEX PR WIRE ® is a 99% automated platform that can be used by any marketing or PR team in a firm or even by individual PR agencies and marketing firms to conduct and manage PR campaigns for their clients.
To learn more, visit: https://zexprwire.com
Gain the opportunity to promote your brand to industry leaders.
Establish collaborative partnerships and generate business leads by connecting with potential clients.
Connect with prominent industry leaders globally
Pursue a prominent speaking role and grab a chance to promote your products & services as well as network with industry peers.
Enhance your business promotion by ensuring its inclusion in all conference documents and across various social media platforms.