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Gain Skills Business Media in Association with

Presents

Powered By
CX Transformation Partner

19th April, 2024

Revamp Your CX By Restructuring Your Strategies In The Digital Ecosystem

Our Partners

Presenting Partner

Powered By
CX Transformation Partner

Omnichannel CX Partner

Platinum Partner

Gold Partner

Silver Partner

CX Enablement Partner

Customer Engagement Partner

Business Development Partner

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Consumer behaviour has changed drastically in the past year and a half, especially with the pandemic. People are now more impatient than ever and businesses need to change the way they operate to meet these new demands. Businesses must be agile and adaptable to survive in this new landscape. To stay ahead of the curve, it is essential that you are constantly looking for ways to improve your CX. By taking a closer look at your digital channels and how your customers use them, you can make necessary changes to improve their experience.

6th CX Transformation Confex & Awards 2024 will be an excellent opportunity to network with CX leaders and learn about the latest trends and advancements in customer experience by engaging keynotes, enterprise use-cases, exhibitors' showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations.

Join us to learn about the best CX practices supported by the latest tech-innovations to explore further the world of CX, the major challenges faced by the CX fraternity and help you to rethink and revamp your CX strategies to drive better business outcomes.

Our Industry Experts Lineup

Our Chairperson

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Raja Lakshmipathy

Managing Director and Vice President – India and SAAR

Genesys

Industry Experts

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Nawed Zafar

Account Director – South (India)

Genesys

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Naresh Khanduri

Vice President - Global Head Generative AI for CX

Capgemini

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Aalok Pradhan

Head - Contact Centre Ops, CX, COE - Digital & AI

TVS Motor Company

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Reena Evans

Senior Director Of Operations

Acko

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Dr. Karthik Anantharaman

Vice President International Sales Marketing

Apollo Hospitals Enterprise Ltd

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Dr. Bishwajit Mohapatra

Head of Customer Solutions and CIO Advisory, India and South Asia

Amazon Web Services

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Arvind Singh

CTO

Puravankara Limited

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Aashish Muttreja

Head - Solution Engineering

Oracle CX Cloud

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Vikrant Saini

Vice President

DIGIT INSURANCE

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Rajesh Yadav

Deputy Director - Contact Center - Partner Operations

Myntra

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Archana PN

Head Customer Service

Jupiter

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Yashwanth Kumar

Group President - Customer Loyalty & Analytics

Landmark Group

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Bhargab Dutta

Chief Digital Officer

Century Plyboards (I) Limited

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JN Bharath

Account Director, Enterprise Business

Zendesk

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Smita Dutta

Director - Service Delivery

American Express

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Saurabh Kishore

CTO

DealShare

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Pallavi Ram

Customer Experience Lead

Bangalore International Airport Ltd

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Ganesh Mahadevan V

Director - Chief Data and Insights Officer and Head of Digital Transformation

BOSCH India

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Abiesh Jose

Head Customer Service Quality

ESAF Small Finance Bank

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Ranjit Ganguly

Group Head Business Excellence at TATA Power

TATA Power

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Sushant Banga

Exe. Director - COE, Products & Insights

QDegrees Services

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Puneet Tripathi

Head of Data Science

Wakefit

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Sathish Krishnan

Head CRM and Tech support

redBus

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Mamata Banerjee

Director, Business performance (Commercial & Operations strategy, Alliances & Transformation)

Epsilon

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Saraswati Kadel

Director – Digital Transformation

Movate

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Chandra Surbhat

Vice President, Global head - Digital Experience

Wipro Digital

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Sripad Raj

Director - Product & Digital Engineering Services

Happiest Minds Technologies

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Rakesh N Subramanian

Director - UX, UI

HARMAN International

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Sapna Singh

Head of Customer Experience Management and Intellectual Property & Trademarks

ITC Limited

Who Should Attend?

VPs/Directors/Heads of Customer Experience

VPs/Directors/Heads Customer Relations

VPs/Directors/Heads Customer Operations

Contact Centre Heads

Heads of Product Development and Innovation

Heads of UX

Chief Digital Heads

Chief Digital Heads

Chief Marketing Heads

Heads of Consumer Insights and Analytics

Industry Focus

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BFSI

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Food & Beverages

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Consumer Packaged Goods

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Automobiles

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Telecom

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Entertainment

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Chemical

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Real Estate

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Logistics and Supply Chain

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Ecommerce

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Retail

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Pharma

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Hospitality

Why you should attend?

1.

Discover the latest platforms and applications to help you monetize new digital customer behaviour

2.

Grab the best opportunities to help you find the apt solutions to cater to your customer's needs

3.

Get access to thought provoking sessions by the industry's top futurists and thought leaders

4.

Learn from the leaders how they are preparing their organizations for the next new normal

5.

This is the best platform to expand your community by networking and collaborating with industry peers

Our Partners

Presenting Partner

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Omnichannel CX Partner

Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.

The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).

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Platinum Partner

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.

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Gold Partner

ShakePe is India’s leading gifting and rewards solutions partner for large enterprises. Our wide range of digital gifting & rewarding solutions suite help businesses deploy and manage gifting/ incentive programs for both their internal and external stakeholders like employees, channel partners or final consumers.

Our clients are spread across industries like Pharmaceuticals, Retail, Telecom, Agritech, FMCG etc. We have managed to enhance and optimize customer loyalty and brand image for these clients with digital products that involve different interactive martech and fintech solutions.

As a philosophy, ShakePe believes in delivering tech driven simple but effective solutions that solve genuine problems for clients.

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Silver Partner

We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…”

We specialize in,

  • Empowering your businesses to enhance customer lifecycle
  • Customer Journey Mapping, Voice of Customer and Research
  • Developing world class AI based IT products
  • Enterprise level application development & consulting

Our in-house products:

  1. Survey CXM: NPS/ CES/ CSAT/ ESAT Survey Software
  2. QAViews: Interaction Audit Tool
  3. Glueple: Human Resource Management System

Consulting services:

  1. Mystery Shopping and Compliance audits,
  2. Interaction Audits (Calls, email social media, chats)
  3. Process writing and re-engineering
  4. Competition Benchmarking
  5. Market Research
Learn More

CX Enablement Partner

Maxicus, a KocharTech company, derives the name from our goal of Maximizing Customer Experience. At Maxicus, we help brands in the space of customer engagement using the power & experience of people & technology. With 5000+ team members spread across 5 cities. We serve Fortune 50 brands and 6 of the top 10 unicorns with over 20+ years of experience.

Specialised in crafting effective one-to-one customer journeys, promote efficient back-office & tech support, enable virtual commerce, and offer best-in-class data annotation services.

Our expertise in leveraging digital technology, combined with a deep understanding of consumer behaviour, makes us perfectly poised to build scalable solutions for all business needs!

  • Customer Lifecycle Management
  • Revenue Growth
  • Phygital Video-commerce
  • Online Reputation Management
  • Tech Support
  • Content & Cataloging
  • Back Office Support
Learn More

Customer Engagement Partner

Knowmax is a Guided Knowledge Management Platform for CX teams. Trusted by leading Fortune 500 companies globally, we cater to KM & CX needs across industries like BPOs, BFSI, Telecom and Retail. With our versatile knowledge base, our happy customers benefit from significant reductions in AHT, agent errors and support costs.

We integrate effortlessly with CRMs, telephone and conversational AI platforms to drive omnichannel CX. Consistently evolving to deliver relevant customer experiences, our latest Gen AI features for knowledge management are mission-built to deliver hyper-personalized, accurate & instant customer support.

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Business Development Partner

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

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Awards

Pricing

1st Early Bird

10,000

+ GST

Valid Till: 19th February, 2024

2nd Early Bird

12,500

+ GST

Valid Till: 19th March, 2024

Standard Price

15,000

+ GST

Valid Till: 19th April, 2024

Award Nomination

Price Depends on Award Category

Valid Till: 14th April, 2024

Venue

venue venue

Taj MG Road, Bangalore

41/3, Mahatma Gandhi Rd, Yellappa Garden, Yellappa Chetty Layout, Sivanchetti Gardens, Bangalore, Karnataka 560001