Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful platform that combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA (Robotic Process Automation) workflow automation and RPA (Robotic Process Automation) with a business-user-friendly UX in a single integrated platform to transform and democratize customer experiences across industries.

Freshworks provides innovative customer and employee engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks has 3,100+ dedicated team members serving our customers throughout the world.

SAP is the market leader in enterprise application software, and we’re helping companies of all sizes and in all industries run better by redefining ERP and creating networks of intelligent enterprises that provide transparency, resiliency, and sustainability across supply chains. Our end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference worldwide. SAP’s Intelligent CX solutions help brands improve customer lifetime value and adapt to business needs with composable, industry-tailored solutions powered by AI and enterprise data to deliver personalized engagement.

“EbixCash Global Services (EGS) is recognized amongst the first independent customer retention and customer response organizations in India. We are today India’s leading Digital IT & BPM services provider.

We leverage our three decades of experience in analysing and enhancing the customer journey to provide successful digital transformation solutions that continuously adapt and evolve to meet the changing needs of the market and our clients. As an agile partner, we manage crucial customer processes such as initial contact, on boarding, scheduling, renewals, and emergency response systems, seamlessly integrating channels through voice, chat, email, and social media to deliver an impactful customer experience. Our presence in 13 key locations in India, with the recent addition of multiple strategic centres across India, is symbolic of our consistent growth.

Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.

The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).

ShakePe is India’s leading gifting and rewards solutions partner for large enterprises. Our wide range of digital gifting & rewarding solutions suite help businesses deploy and manage gifting/ incentive programs for both their internal and external stakeholders like employees, channel partners or final consumers.

Our clients are spread across industries like Pharmaceuticals, Retail, Telecom, Agritech, FMCG etc. We have managed to enhance and optimize customer loyalty and brand image for these clients with digital products that involve different interactive martech and fintech solutions.

As a philosophy, ShakePe believes in delivering tech driven simple but effective solutions that solve genuine problems for clients.

Trejhara is a group company of Aurionpro Solutions Limited. It is a public listed technology product and solutions provider that helps enterprises to accelerate digital innovation, securely and efficiently.

Interact Suite drives end-to-end digital transformation to enhance Customer Experience and Customer Communication with Interactive Technology. An advanced customer communication product suite has the ability to create all forms of customer communication and its delivery across print, email, mobile, and web.

Interact Suite’s 4 key offerings

• Interact CX
• Interact AV
• Interact DX
• Interact DM

Cerebrate Solutions is a digital agency specialized in the fields of ORM and Social Listening. With over a decade of experience, Cerebrate Solutions has earned the trust of Bharat's biggest brands. Whether you're a household name or an emerging player, Cerebrate Solutions' expertise in ORM and Social Listening ensures that your brand narrative remains positive and influential.

HoduSoft is a leading provider of cutting-edge communication solutions designed to uplift and empower businesses in various sectors including the BPO industry. Being a renowned leader in Communication Solutions, HoduSoft is going to make a significant presence at the NXTGEN BPO CONFEX & Awards 2023. With a strong commitment to empowering businesses in the dynamic BPO sector, we will be showcasing our flagship product, HoduCC.

HoduCC is a revolutionary contact center software designed to redefine BPO operations. Offering a comprehensive suite of advanced features such as Intelligent Call Routing, Real-Time Analytics, Multi-Channel Communication capabilities, and many others, HoduCC empowers BPOs to achieve unparalleled levels of operational excellence. It also comes with advanced add-on modules including AI Chatbot, WhatsApp Bot, Voice Transcription (Recording & Voicemail), Quality Analysis, WhatsApp Broadcasting, SMS Broadcasting, and IVR & Agent Survey.

HoduCC can help users to resolve customer issues faster, measure and improve support operations, optimize resource allocation, and provide proactive communication support to meet changing customer expectations. For more information, connect with our experts at the summit and discover how HoduCC can be the right choice for your BPO's success.

Trooya by Germin8 is a proprietary social media customer engagement tool that functions as a social media contact center, helping companies track concerns, complaints, and queries from customers over a single-window interface and thus allowing them to service their customers better, faster, and more efficiently.

Germin8 is a leading social media intelligence and social CRM company that has helped over 150 brands engage with their customers on social media in real-time. With more than 16 years of experience, their clientele includes ICICI Bank, Tata Croma, Dr. Reddy's, Aadhar (UIDAI), PepsiCo, and Tata Steel, among others.

Germin8 offers ORM, social CRM, and deep intelligence based on social media and digital conversation through proprietary technology and a team of subject matter experts. They become your digital guardian to structure your brand’s online reputation, provide data-driven actionable insights, monitor brand and competitor conversations, mitigate crises, and respond to customer queries in real time.

With their in-house technology and a team of subject matter experts, they do all the heavy lifting and provide a one-stop solution and a seamless experience for all your digital intelligence requirements.

Germin8 has been featured in NASSCOM, CNBC Young Turks, and Ispirits Intech, and has also won several awards as an innovative startup. Germin8 was also featured in Bloomberg for our analysis of the Indian Elections.

With more than 8,000 people worldwide, across our 14 locations, Visionet provides transformational consulting, technology, and outsourcing services and solutions for a broad range of industries, including Retail & Consumer Goods, Pharmaceutical, Banking and Financial Institutions (BFSI), Insurance, Foods & Beverage, Manufacturing & Distribution, and Apparel & Footwear. With our alliance with global innovators, including Microsoft, Salesforce, Amazon Web Services, and Adobe, we deliver next- generation services and solutions to our clients across Cloud, Digital, Data and AI, and Business Process Management.

ANB is a leading business consulting firm specializing in advisory, risk, technology and transaction services. ANB also offers collaboration on corporate governance through its services on control effectiveness and internal audits.

We deliver end-to-end rewards solutions from loyalty program development to loyalty software implementation to rewards management.

As a reputed full-service rewards & loyalty company, we manage several award-winning programs across various industry verticals in India.

We deliver loyalty software and solutions for our diverse portfolio of B2B, B2C and B2E clients. Our solutions include channel/customer/influencer loyalty programs, employee rewards & recognition and points-based reward programs.