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Our Industry Experts Lineup

Our Chairperson

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Anil Joglekar

CS Infocomm Private Limited

Founder & Managing Director

Industry Experts

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Shweta Anand

SVP -Head of Operations and Service

Edelweiss Tokio Life Insurance

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Sudha Bhat

Sr. Principal, Conversation Intelligence

Uniphore

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Jennita James

Director, Sales Development

Uniphore

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Sajal Kumar

Director Customer Experience

Zee5

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Dhaivat Oza

Vice President - Service Assurance

Vodafone Idea

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Manish Chandegara

CIO

Simpolo Tiles and Bathware

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Neelabh Agrawal

Head Of Digital Transformation & Business

Reliance Jewels

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Kaushal Menghaney

Regional Sales Manager

Freshworks

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Prashant Choudhari

Head of Marketing

Fino Payments Bank Ltd

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Hari Bandaru

Global Lead, Head - CRM

UPL

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Pushkar Gokhale

Executive Vice President & Business Head

Godrej & Boyce Mfg. Co. Ltd

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Dilnaz Sidhwa

Head Customer Service

IndusInd Bank

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Tarun Saheja

Sr. Solutions Specialist, SAP Customer Experience

SAP India

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Vishwas Tripathi

VP- Service Delivery

EbixCash Global Services

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Aalok Pradhan

Head - Contact Centre Ops, CX, COE - Digital & AI

TVS Motor Company

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Sameer Narkar

Founder & CEO

Konnect Insights

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Nikhil Asopa

Senior Vice President & Head Customer Service

Tata Neu

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Hari Shankar

Sr. Vice President- Customer Experience

Future Generali India Insurance Company Limited

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Santhosh Reddy

Co-founder & VP-tech

ShakePe

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Dr Anurag Srivastava

Business Head

Wonder Cement Ltd

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Jyoti Arora

Head Of Customer Experience

Borosil

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Avinash Ramachandran

Head - Digital

Raychem RPG(P) Ltd

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Kshitij Mathur

Group CRM Head

The Good Glamm Group

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Neha Dasot

SVP & Head Customer Service & Digital Business

Reliance Securities (Reliance Money) Limited

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Athikur Rehman Ansari

Founder & CEO

Cerebrate Solutions

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Kartik Khambhati

Co-Founder & Chief Business Development Officer

HoduSoft

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Ramit Mahajan

Head Customer Experience IMEA

Henkel

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Evani Keshav Rao

President - Digital Banking

YES BANK

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Zenil Dumasya

Lead - Customer Experience (Healthcare professionals)

Pfizer

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Rahul Joshi

AVP & Lead - Network Analytics & Automation

Jio

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Suruchi Kore

Head of Digital and Social Strategies, Group Communication

Bajaj Group

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Ranjit Kumar

Head of Customer Experience

Ninjacart