Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal AI architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, voice, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer 360 is an integrated CRM platform, powered by AI, that unites marketing, sales, commerce, IT and analytics departments.It gives these teams a single, shared view of their customers so they can work together to build lasting, trusted relationships and deliver the personalized experiences their customers expect. Salesforce is committed to a set of core values--trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row.

Freshworks provides innovative customer and employee engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks has 3,100+ dedicated team members serving our customers throughout the world.

Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.

The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).

ShakePe is India’s leading gifting and rewards solutions partner for large enterprises. Our wide range of digital gifting & rewarding solutions suite help businesses deploy and manage gifting/ incentive programs for both their internal and external stakeholders like employees, channel partners or final consumers.

Our clients are spread across industries like Pharmaceuticals, Retail, Telecom, Agritech, FMCG etc. We have managed to enhance and optimize customer loyalty and brand image for these clients with digital products that involve different interactive martech and fintech solutions.

As a philosophy, ShakePe believes in delivering tech driven simple but effective solutions that solve genuine problems for clients.

Trejhara is a group company of Aurionpro Solutions Limited. It is a public listed technology product and solutions provider that helps enterprises to accelerate digital innovation, securely and efficiently.

Interact Suite drives end-to-end digital transformation to enhance Customer Experience and Customer Communication with Interactive Technology. An advanced customer communication product suite has the ability to create all forms of customer communication and its delivery across print, email, mobile, and web.

Interact Suite’s 4 key offerings

• Interact CX
• Interact AV
• Interact DX
• Interact DM

Founded in 2014, SquadStack is India’s most trusted contact centre outsourcing partner. Unlike traditional body shops, they are a technology and data-driven alternative to conventional telecalling setups, combining ‘People’, ‘Systems’ & ‘Knowledge’ to enable leading businesses to scale with enhanced flexibility, improved conversions, reduced CAC, and rich, actionable insights. SquadStack’s community of telecallers connects with 300K+ leads every day for top businesses like AngelOne, Bajaj Finserv, Eureka Forbes, Kotak Securities, Redbus, Delhivery, Moneyview, InCred, etc.

Maxicus, a KocharTech company, derives the name from our goal of Maximizing Customer Experience. At Maxicus, we help brands in the space of customer engagement using the power & experience of people & technology. With 5000+ team members spread across 5 cities. We serve Fortune 50 brands and 6 of the top 10 unicorns with over 20+ years of experience.

Specialised in crafting effective one-to-one customer journeys, promote efficient back-office & tech support, enable virtual commerce, and offer best-in-class data annotation services.

Our expertise in leveraging digital technology, combined with a deep understanding of consumer behaviour, makes us perfectly poised to build scalable solutions for all business needs!

• Customer Lifecycle Management
• Revenue Growth
• Phygital Video-commerce
• Online Reputation Management
• Tech Support
• Content & Cataloging
• Back Office Support

Contiinex is a speech AI platform that helps drive productivity & automation for the BFSI, Healthcare, Securities & Contact Center’s workforce. It comes with a proprietary Speech to text engine with industry specific process centric LLMs. Contiinex can be deployed on customer private cloud instance safeguarding all their PII sensitive data and comes with all leading platform plug-ins to engage with the enterprise environment.

Key Value of Contiinex:

• Cost saving of upto 36% in first year of deployment in P&L of contact center.
• 100% data security as it operates on the private cloud of customer.
• Easy to deploy with available plug ins.

Payomatix Technologies is a fintech company which provides cashier services and white label solutions. Our network includes all the big players of payment industry in India. We provide multiple PSPs via a single API eliminating the downtime issue with our intelligent payment routing system. Our white label solutions are seamless, easy to integrate and budget friendly and great customer & technical support.