Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Konnect Insights is an omni-channel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channels, learn from these conversations, and engage with their customers in meaningful ways and make them happier. It is an all-in-one suite offering social listening + online reputation management (ORM) + social CRM + social analytics + social publishing + BI tools and dashboards + surveys + crisis management. It is a comprehensive platform that unifies marketing, analytics, and customer experience and is trusted by leading brands from various industries.

The 4 Pillars of Omni-channel Customer Experience Management state that for brands to be truly customer-centric, they need to listen to customer feedback on social media, the web, emails, offline touchpoints, call centres, and chatbots (the first 2 pillars), evaluate and understand that data using analytics and CRM (the 3rd pillar), and act on that data by using social media publishing and marketing automation (the 4th pillar).

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.

ShakePe is India’s leading gifting and rewards solutions partner for large enterprises. Our wide range of digital gifting & rewarding solutions suite help businesses deploy and manage gifting/ incentive programs for both their internal and external stakeholders like employees, channel partners or final consumers.

Our clients are spread across industries like Pharmaceuticals, Retail, Telecom, Agritech, FMCG etc. We have managed to enhance and optimize customer loyalty and brand image for these clients with digital products that involve different interactive martech and fintech solutions.

As a philosophy, ShakePe believes in delivering tech driven simple but effective solutions that solve genuine problems for clients.

We are a business consulting and product innovation company. We empower our clients to enhance customer satisfaction and loyalty by leveraging customer experience. Our vision is "to make customer experience simple yet effective by innovative CX models, utilizing the power of digitization and human intelligence…”

We specialize in,

• Empowering your businesses to enhance customer lifecycle
• Customer Journey Mapping, Voice of Customer and Research
• Developing world class AI based IT products
• Enterprise level application development & consulting

Our in-house products:

1. Survey CXM: NPS/ CES/ CSAT/ ESAT Survey Software
2. QAViews: Interaction Audit Tool
3. Glueple: Human Resource Management System

Consulting services:

1. Mystery Shopping and Compliance audits,
2. Interaction Audits (Calls, email social media, chats)
3. Process writing and re-engineering
4. Competition Benchmarking
5. Market Research

Maxicus, a KocharTech company, derives the name from our goal of Maximizing Customer Experience. At Maxicus, we help brands in the space of customer engagement using the power & experience of people & technology. With 5000+ team members spread across 5 cities. We serve Fortune 50 brands and 6 of the top 10 unicorns with over 20+ years of experience.

Specialised in crafting effective one-to-one customer journeys, promote efficient back-office & tech support, enable virtual commerce, and offer best-in-class data annotation services.

Our expertise in leveraging digital technology, combined with a deep understanding of consumer behaviour, makes us perfectly poised to build scalable solutions for all business needs!

• Customer Lifecycle Management
• Revenue Growth
• Phygital Video-commerce
• Online Reputation Management
• Tech Support
• Content & Cataloging
• Back Office Support

Knowmax is a Guided Knowledge Management Platform for CX teams. Trusted by leading Fortune 500 companies globally, we cater to KM & CX needs across industries like BPOs, BFSI, Telecom and Retail. With our versatile knowledge base, our happy customers benefit from significant reductions in AHT, agent errors and support costs.

We integrate effortlessly with CRMs, telephone and conversational AI platforms to drive omnichannel CX. Consistently evolving to deliver relevant customer experiences, our latest Gen AI features for knowledge management are mission-built to deliver hyper-personalized, accurate & instant customer support.

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.